Delete from the app
If you still have ZenMiles installed, this is the fastest route and takes effect immediately:
- Open ZenMiles and go to the You tab.
- Tap Delete Account.
- Confirm.
Delete without the app
You do not need the app installed to have your account deleted. Email support@zenmiles.app from the email address you signed up with, and we will delete the account for you.
We will confirm by email once it is done. We aim to action requests within seven days. If you write from a different address we may ask you to verify ownership of the account first — that check exists to stop somebody else deleting your data.
Delete some of your data, without deleting your account
You do not have to close your account to remove data from it. Anything you have added, you can remove — and removing it in the app deletes it from our servers too, not just from your phone.
- A loyalty programme — Miles → Programs, swipe the programme left and confirm. This removes its balance, tier, membership number and expiry date.
- A credit card — Miles → Cards, swipe the card left and confirm. This removes its nickname, last four digits, points balance and reminder dates.
- Your date of birth — You → Personal Info. It is optional and can be cleared.
For anything else, email support@zenmiles.app from the address you signed up with, and say what you would like removed. We will confirm when it is done.
What is deleted
Everything you added, removed from the app immediately and no longer visible or recoverable from within it:
- Your profile — name, email address, phone number, country, referral code
- Your loyalty programs — membership numbers, balances, expiry dates
- Your credit cards — card names, last four digits, statement and due dates
- Your reminders, alerts, notifications and saved preferences
- Your activity history
Signing in again after deletion does not restore any of it. You start a new, empty account.
What is kept, and for how long
When you delete your account we keep an internal archive of it. Nothing in the app can read that archive, and it is not used for any purpose other than the one below.
It exists so that a deletion made by mistake can be reversed if you ask us. It is retained until you request permanent erasure, at which point it is destroyed and cannot be recovered.
Separately, we may retain records we are required by Indonesian law to keep — for example transaction records for tax purposes — for the period the law requires, and no longer.
Permanent erasure
To have the archive destroyed as well, email support@zenmiles.app and ask for permanent erasure. This is your right under Article 8 of Law No. 27 of 2022 on Personal Data Protection (UU PDP).
Permanent erasure cannot be undone. Once it is done we hold nothing that could restore your account.
Subscriptions
Deleting your account does not cancel a paid subscription. Subscriptions are billed by Apple or Google, not by ZenMiles, and only they can cancel one. Cancel it in the App Store or Play Store before deleting your account, otherwise billing continues.
Questions
Email support@zenmiles.app. See also our Privacy Policy.